Mobile Phone Operators
Friday 26th August, 2011 11:35
According to an article on The Register, which references a survey by Which? Mobile, 44 percent of participants had never changed provider and 31 percent hadn't done so in the last two years.
However, the consumer group said 90 per cent of those who had bothered to switch in the last two years said they thought the process was fairly – or even very – easy. And almost half claimed that they spent less on their phone after the switch.
Almost half? Presumably that means the majority of people ended up paying the same or paying more! That doesn't sound like a great reason to switch. Another reason to stick with the current provider might be down to customer service or perhaps network coverage. It isn't always about money.
Next we'll hear Which? complain that the majority of the UK buy items from Amazon when they're occasionally available slightly cheaper elsewhere. Even though it's typically quicker for me to use my existing Amazon details to purchase the item, and if something goes wrong (very rare) I know that Amazon has excellent customer service.
However, the consumer group said 90 per cent of those who had bothered to switch in the last two years said they thought the process was fairly – or even very – easy. And almost half claimed that they spent less on their phone after the switch.
Almost half? Presumably that means the majority of people ended up paying the same or paying more! That doesn't sound like a great reason to switch. Another reason to stick with the current provider might be down to customer service or perhaps network coverage. It isn't always about money.
Next we'll hear Which? complain that the majority of the UK buy items from Amazon when they're occasionally available slightly cheaper elsewhere. Even though it's typically quicker for me to use my existing Amazon details to purchase the item, and if something goes wrong (very rare) I know that Amazon has excellent customer service.
