Mobile Phone Operators
Friday 26th August, 2011 11:35 Comments: 1
According to an article on The Register, which references a survey by Which? Mobile, 44 percent of participants had never changed provider and 31 percent hadn't done so in the last two years.
However, the consumer group said 90 per cent of those who had bothered to switch in the last two years said they thought the process was fairly – or even very – easy. And almost half claimed that they spent less on their phone after the switch.
Almost half? Presumably that means the majority of people ended up paying the same or paying more! That doesn't sound like a great reason to switch. Another reason to stick with the current provider might be down to customer service or perhaps network coverage. It isn't always about money.
Next we'll hear Which? complain that the majority of the UK buy items from Amazon when they're occasionally available slightly cheaper elsewhere. Even though it's typically quicker for me to use my existing Amazon details to purchase the item, and if something goes wrong (very rare) I know that Amazon has excellent customer service.
However, the consumer group said 90 per cent of those who had bothered to switch in the last two years said they thought the process was fairly – or even very – easy. And almost half claimed that they spent less on their phone after the switch.
Almost half? Presumably that means the majority of people ended up paying the same or paying more! That doesn't sound like a great reason to switch. Another reason to stick with the current provider might be down to customer service or perhaps network coverage. It isn't always about money.
Next we'll hear Which? complain that the majority of the UK buy items from Amazon when they're occasionally available slightly cheaper elsewhere. Even though it's typically quicker for me to use my existing Amazon details to purchase the item, and if something goes wrong (very rare) I know that Amazon has excellent customer service.
Fab - Thursday 1st September, 2011 11:13 Not exactly a suprise considering that mobile phone companies are particularly good at offering you all sorts of sweetheart deals to stay with them rather than moving on. They all charge pretty much the same for the sort of tariff that I want with the exception of 3. But their network coverage is notoriously unreliable so I wont go with them. It is hard to compare services unless you have more than one phone with different phone operators. I hate Orange customer support and policies which is notoriously rubbish. I know Vodafone and O2 have good coverage and reasonable support. What is there left to discriminate between the suppliers?